Comments on: The importance of handling professional complaints professionally

By: Business Analyst

Business Analyst — Mon, 16 May 2011 17:32:10 +0000

Though complains are many types, it is good you have mentioned professional complaints at the beginning itself. This above article really enlightens the outlook on its pros and cons on complaints.

By: Kevin Jones

Kevin Jones — Tue, 01 Sep 2009 06:43:53 +0000

In reply to Susan Main. There are countless examples of the benefit of controlling the damage from a company event or disaster by expressing regret, if not accepting responsibility. Only today in Australia a prominent State politician has resigned his ministerial post while expressing regret at his poor personal decisions that involved an affair. John Della Bosca has said he has \"taken my medicine\". Commentators often describe politicians as \"falling on their swords\" but rarely do they slaughter sheep while entranced by a God as Ajax did. It is possible to have an honourable departure without the blood and drama. I think an apology should be the first step

By: Susan Main

Susan Main — Tue, 01 Sep 2009 03:03:41 +0000

A couple of years ago, I Googled: \”how to apologize for a mistake\” and got some good advice. Too bad I forget where I found it now, but in essence it was: 1) Admit your error; 2) Offer to help fix the effects of your error. A friend talked recently about the importance of \”fessing up\” when you have wronged someone else. A counsellor once told me an important part of an apology is saying you won\’t do \”the thing\” again.

A good apology goes a long way in affirming the feelings of the \”injured party\” and rebuilding relationships.